Frequently Asked Questions
Everything you need to know to find your perfect fit.
How do I determine my correct shoe size?
We provide a comprehensive sizing guide on each product page. Since fit can vary by designer, we recommend measuring your foot from heel to toe and comparing it to our brand-specific charts.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping at checkout for those urgent fashion emergencies.
Do you offer professional shoe fitting services?
Yes! Our 'Heel Fitters' experts are available via live chat or in-store appointments to help you find the most comfortable silhouette for your specific foot shape.
Are your shoes made from genuine leather?
We carry a curated selection of high-quality materials, ranging from premium Italian leathers to high-end vegan alternatives. Material details are listed under the 'Specifications' tab for every pair.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.